Bayview Veterinary
never misses a call.
A receptionist trained on veterinary triage — books appointments, intakes refills, escalates emergencies. Works while you're in consults. Works at 2 AM. Writes back into Cornerstone, AVImark, ezyVet, and Provet Cloud as if a human did it.
Modeled on a 6-vet small-animal practice. Tune to Bayview Veterinary →
Live · inbound
Maya Adams · (555) 010-4421
Pet
Bailey · Lab · 70 lb
Triage
URGENT
Slot
4:15 PM
PIMS
Written
Your AI receptionist is on the line right now. Call it.
Press call and actually talk to Robin — interrupt it, change your mind, throw an emergency at it. You're the pet owner on the other end of the line. Everything it does for you shows up on the right, as real tool calls.
Ready to call
Robin · Bayview Veterinary
Real voice, right in your browser — no app, no signup. Tap "Allow" when prompted; your mic is only used during the call. Capped at 3 minutes.
Behind the scenes
What Robin actually did
Actions appear here the moment Robin books, texts, queues a refill, or escalates — driven by real tool calls, not a script.
Prefer to type? Same brain, same actions.
Real Claude model, not a script. Try a triage question, a booking, a refill request — or switch languages mid-conversation. Every card on the right is a real tool call Robin made, not a canned animation.
On the line
Robin · Bayview Veterinary
Behind the scenes
What Robin actually did
Actions appear here the moment Robin books, texts, queues a refill, or escalates — driven by real tool calls, not a script.
Pick a call. Watch everything that should happen, happen.
Real scripts, recorded as if Robin was on the line. Triage logic, schedule writes, owner SMS — all of it visible, in sync, in real time.
Toxin ingestion — chocolate
0:00 / 0:45
Toxin ingestion — chocolate
0:00 / 0:45
Triage logic · stepping
Symptom captured: known toxin ingestion
Species + weight collected (Lab, 70 lb)
Toxin profile: dark chocolate, 4 oz
Theobromine dose flagged > 40 mg/kg → toxic range
Recommend emergency visit within 1 hour
Pre-visit instruction: do not induce vomiting
Transcript · live
1/9PIMS writes · live
0 writesWaiting for call to begin…
At Bayview Veterinary, reception isn't lettingcalls drop — they're physically next to one.
of inbound vet calls go to voicemail during open hours.
— Weave 2023 veterinary phone analytics
booked appointments no-show without an active reminder.
— AAHA 2022 practice operations benchmark
non-medical questions your front desk answers, on average.
— Internal call audit, 8-practice sample
What Robin recovers for Bayview Veterinary.
Drag the numbers to match your reality. We've left them on a 6-vet small-animal baseline. The math is transparent — open "show the math" below.
Monthly impact
= $323,418 / year recovered
Captured missed calls
$20,000
After-hours bookings
$4,501
No-show recovery
$2,450
No-show rate
8%
down from 18%
Payback
2 days
FTE saved
2.2 hr / day
What Robin handled while you were with a patient.
Calls handled today
124
Avg 73s · no hold music
Captured outside hours
18
Last 24h — would have been voicemail
Appointments booked
47
This week, via Robin
No-show rate
8.1%
Down from 19% baseline
Call volume · 24h
Where the calls land
After-hours revenue · 30 days
$11,840
Bookings made when Bayview Veterinary was closed — the calls a voicemail box would have lost.
What people are calling about
Top intents
- Booking51 · 41%
- Refill27 · 22%
- Triage17 · 14%
- Hours / directions17 · 14%
- Billing / records12 · 9%
Recent calls
Today's log, with outcome
| Time | Outcome | Patient | Reason |
|---|---|---|---|
| 07:42AH | Booked | Mia (cat, 11) | 24h inappetence + lethargy |
| 08:18 | Refill queued | Charlie (dog, 7) | Apoquel × 30 |
| 08:51 | Booked | Bailey (dog, 4) | Annual + Bordetella due |
| 09:14 | Triaged → ER | Bailey (dog, 4) | Dark chocolate ingestion |
| 09:48 | Info | — | Hours & parking |
| 10:22 | Booked | Luna (cat, 6) | Inappetence — caller in Spanish |
| 11:05 | Booked | Sadie (dog, 9) | Limp on left front, 3 days |
| 11:33 | Transferred | Otis (dog, 12) | Owner asked for Dr. Patel directly |
Every call becomes a clean record, ready for {check-in}.
The receptionist isn't a stranded chatbot. New patients, refill requests, vaccine reminders, and chart notes flow into the practice management system you already use — the way a careful front-desk hire would do it.
Client record
Adams household — Maya & David
(555) 010-4421 · Joined 2021
Bailey
CanineLabrador Retriever · 4 yr · 70 lb
Active meds
- Bravecto (monthly)
- Heartgard (monthly)
Reminders queued by Robin
- Bordetella boosterDue this week
- DAPPDue in 3 weeks
- Annual examBooked Mar 22
Sadie
CanineGolden Retriever · 9 yr · 62 lb
Active meds
- Galliprant (daily)
- Heartgard (monthly)
Reminders queued by Robin
- Senior bloodworkOverdue 2 wk
- Dental cleaningRecommended
Writes back into the PIMS Bayview Veterinary already runs.
No rip-and-replace. Robin reads patient history and writes appointments, refill requests, and call summaries into your existing system, same as a human at the front desk would.
Running something else? Robin connects to any major US PIMS— tell James which on the walkthrough and it's wired before go-live.
Built to your profession's rules
No PHI handling
Nothing a covered entity would flag.
First-pass triage only
Robin books and routes — your team diagnoses.
Human-in-the-loop
Every red flag escalated to BluePearl Waltham.
What you're actually looking at
This is a live demo built for Bayview Veterinary in Brookline, MA. The voice, the chat, and every action on the right are real — the patient records and figures are illustrative.
Robin handles roughly 60–70% of front-desk calls end-to-end — booking, refills, hours, triage — and cleanly escalates the rest to a human. It doesn't pretend to be a vet, and it doesn't pretend to be a person.
From the person who built this
I built this demo for Bayview Veterinaryspecifically — not a template with your name pasted in. If it's useful, reply to my email and I'll wire it to your real phone line so you can hear it answer an actual call. No charge, no pitch deck.
— James
08 · See it on your numbers
Twenty minutes,
your call logs.
James will walk through Robin running on a sample of Bayview Veterinary's real inbound traffic. You'll see the exact bookings it would have captured this week.
01
Set up
We mirror Bayview Veterinary's existing number — port-free.
02
Train
Robin learns your scripts, services, and Dr. Patel's preferences in 48 hours.
03
Go live
You answer the calls Robin can't. We tune from week one.